Mickey88 Privacy Policy

01 Introduction

Mickey88 (the "Company", "we", "us", or "our") operates the online casino and sports betting platform accessible at mickey88.cam (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who interact with our Platform, including registered players, prospective users, and visitors browsing our site.

This Privacy Policy (the "Policy") describes in detail how Mickey88 collects, receives, uses, stores, shares, transfers, and otherwise processes personal data in connection with your use of the Platform. It also sets out the rights you hold in respect of your personal data and how you may exercise those rights.

By accessing or using any part of the Mickey88 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue your use of the Platform immediately.

02 Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person — including, but not limited to, name, identification number, contact details, location data, online identifiers, or factors specific to the physical, economic, or social identity of that person.
• "Data Controller" means Mickey88, the entity that determines the purposes and means of processing your personal data.
• "Data Processor" means any third party engaged by Mickey88 to process personal data on its behalf, under documented instructions and with appropriate safeguards in place.
• "Processing" means any operation or set of operations performed on personal data — such as collection, recording, storage, adaptation, retrieval, use, disclosure, erasure, or destruction.
• "Consent" means any freely given, specific, informed, and unambiguous indication of your agreement to the processing of your personal data for one or more specific purposes.
• "Cookie" means a small text file placed on your device by the Mickey88 Platform to enable certain functions, improve user experience, and support analytics and marketing activities.
• "KYC Data" means identity and age verification documents collected as part of the Know Your Customer compliance process, including government-issued identification and proof of address.

03 Data We Collect

Mickey88 collects personal data across several categories depending on the nature of your interaction with the Platform. The categories of data we may collect include the following:

3.1 Identity & Contact Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (used for age verification — Mickey88 requires all players to be aged 21 or above);
• Email address and mobile phone number;
• Residential address, including city and postcode (e.g., Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam);
• Username selected during registration.

3.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (MyKad, passport, or driving licence);
• Proof of residential address documents (utility bills, bank statements, or official correspondence dated within three months);
• Proof of ownership of payment methods used for deposits.

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method identifiers;
• Payment method reference details (e.g., registered Touch 'n Go eWallet account name, Boost or GrabPay account reference, bank account name as registered with Maybank, CIMB, Public Bank, or Hong Leong Bank);
• Account balance history and bonus credit records.

3.4 Gameplay & Behavioural Data

• Game history, bet history, and wagering records across casino and sports betting products;
• Session duration, login timestamps, and platform navigation patterns;
• Responsible gambling preferences, including deposit limits and self-exclusion requests.

3.5 Technical & Device Data

• IP address and approximate geolocation derived therefrom;
• Device type, operating system, browser type and version;
• Cookie identifiers and similar tracking technologies (see Section 8).

3.6 Communications Data

• Records of communications between you and Mickey88's customer support team, including live chat transcripts and email correspondence;
• Survey responses and feedback submitted voluntarily through the Platform.

04 How We Collect Your Data

Mickey88 collects personal data through the following primary channels:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting our support team, or participating in a promotion.
• Automated collection: Technical and behavioural data collected automatically as you interact with the Platform, including via cookies, log files, and session tracking tools.
• Third-party sources: Identity verification data received from KYC and anti-fraud service providers; transaction data received from payment processors including e-wallet operators (Touch 'n Go, Boost, GrabPay), bank gateways (FPX, DuitNow), and cryptocurrency network confirmations.

05 Data Processing

Mickey88 uses the personal data it collects for the following purposes:

Mickey88 does not use personal data for any purpose not described in this Policy. Where we intend to use your data for a new purpose, we will update this Policy and seek any additional consent required.

06 Legal Basis for Processing

Mickey88 processes personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil our obligations to you as a registered player, including account management, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) requirements, KYC obligations, and record-keeping mandates.
• Legitimate interests: Processing carried out in the pursuit of Mickey88's legitimate business interests — such as fraud prevention, platform security, and service improvement — where those interests are not overridden by your rights.
• Consent: Processing carried out on the basis of your freely given consent, including the sending of promotional communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

07 Data Sharing & Disclosure

Mickey88 does not sell, rent, or trade your personal data. We may, however, share your data with the following categories of third parties where necessary and proportionate:

7.1 Payment Processors

Transaction data is shared with payment service providers — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX gateway operators, Maybank, CIMB, Public Bank, and Hong Leong Bank — solely to the extent required to process your deposits and withdrawals. These processors operate under their own privacy policies and applicable financial services regulations.

7.2 Identity Verification Providers

KYC documents and identity data may be shared with third-party identity verification and anti-fraud service providers to complete your account verification. These providers are contractually bound to process your data only for the stated verification purpose.

7.3 Technology & Infrastructure Providers

Mickey88 uses reputable third-party cloud hosting, content delivery, and analytics platforms to operate the Platform. These providers may process certain technical and behavioural data as data processors acting under Mickey88's documented instructions.

7.4 Legal & Regulatory Disclosure

Mickey88 may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or to protect the rights, property, or safety of Mickey88, its players, or the public.

08 Cookies & Tracking Technologies

Mickey88 uses cookies and similar tracking technologies to operate the Platform effectively, understand how users interact with our services, and deliver a personalised experience. The cookies we use fall into the following categories:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without impacting your ability to use the Platform.
• Functional cookies: Used to remember your preferences, such as your preferred language, region settings, and responsible gambling limits. These improve your experience but are not essential.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate the Platform — including most visited pages, session durations, and device types. This data helps us improve the Mickey88 experience.
• Marketing & personalisation cookies: Used to present relevant promotions and content based on your gameplay history and platform behaviour. These are only set with your consent.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain categories of cookies may limit some functionality of the Platform.

09 Data Retention

Mickey88 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. Our general retention periods are as follows:

• Account and identity data: Retained for the duration of your account, and for a minimum of five (5) years following account closure, in accordance with AML and KYC regulatory requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Retained for up to three (3) years from the date of the last communication, unless a longer period is required for dispute resolution.
• Analytics and behavioural data: Retained in aggregated, anonymised form for up to two (2) years for product improvement purposes.
• Marketing preferences: Retained until you withdraw consent or request deletion, whichever is earlier.

Upon expiry of the relevant retention period, personal data will be securely deleted or anonymised in accordance with our internal data destruction procedures.

10 Data Security

Mickey88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Mickey88 Platform;
• Encrypted storage of sensitive personal data and KYC documents at rest;
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis;
• Multi-factor authentication requirements for all internal system access;
• Regular independent security audits and penetration testing;
• Continuous monitoring for anomalous access patterns and potential data breaches.

In the event of a personal data breach that poses a risk to your rights and freedoms, Mickey88 will notify affected individuals and relevant authorities in accordance with applicable legal requirements and within the timeframes prescribed by law.

11 User Rights

Subject to applicable law, you hold the following rights in respect of your personal data processed by Mickey88. To exercise any of these rights, please contact our support team with a clear description of your request and sufficient information to verify your identity.

• Right of Access: You have the right to request confirmation of whether Mickey88 holds personal data about you, and to receive a copy of that data along with relevant processing information.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may also update certain account details directly within your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to overriding legal retention obligations.
• Right to Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested.
• Right to Data Portability: Where processing is based on consent or contractual necessity and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling, where your individual circumstances warrant it. You also have an unconditional right to object to processing for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Mickey88 will respond to all verified data rights requests within thirty (30) calendar days. In complex cases, this period may be extended by a further two months, with notification provided to you within the initial thirty-day period.

12 Minors & Age Policy

The Mickey88 Platform is strictly intended for use by individuals aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory part of the KYC process, and accounts that cannot be verified as belonging to a person aged 21 or above will be suspended pending further review.

If Mickey88 becomes aware that personal data has been collected from a person under the age of 21 without verifiable parental or guardian consent, we will take immediate steps to delete that data and close the associated account. Any funds held in such accounts will be returned to the deposit source.

Parents and guardians who have reason to believe that a minor has registered on the Mickey88 platform are encouraged to contact us immediately at [email protected] so that the matter can be investigated and resolved promptly. For players aged 21 and above only.

13 Third-Party Links & Services

The Mickey88 Platform may, from time to time, contain references to or integrations with third-party services — such as payment gateways operated by Touch 'n Go eWallet, Boost, or Malaysian banking partners. These third-party services operate under their own privacy policies and terms, which Mickey88 does not control.

Mickey88 is not responsible for the privacy practices, data handling, or content of any third-party service. We encourage you to review the privacy policy of any third-party service you interact with in connection with your use of the Mickey88 Platform.

14 Policy Amendments

Mickey88 reserves the right to update or amend this Privacy Policy at any time. The most current version of this Policy will always be published on this page, with the "Last Updated" date clearly indicated at the top. We may also notify registered players of material changes via email or in-platform notification where appropriate.

Your continued use of the Mickey88 Platform following the publication of any amendment constitutes your acknowledgement and acceptance of the updated Policy. If you do not agree with the revised Policy, you should cease using the Platform and may request account closure by contacting our support team.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which Mickey88 processes your personal data, please contact our dedicated support team. We are available 24 hours a day, 7 days a week via live chat directly on the Platform.

For written enquiries, you may contact us at the following email address — please note this is displayed as plain text and is not a clickable link: [email protected]

Please include your registered username, a clear description of your query or request, and sufficient information to allow us to verify your identity. Mickey88 aims to respond to all data-related enquiries within two (2) business hours under normal operating conditions.

For responsible gambling concerns, including self-exclusion or deposit limit requests, please refer to our Responsible Gambling page for dedicated support tools and resources.